America’s Service Economy needs servicing. (via Gov 2.0 and Gov 3.0 Thoughts)

I have just been on 10 airplanes over the course of 11 days. I was in 7 different airports, each with stores, restaurants, etc. I have been in countless cabs and other forms of transportation between airports, meetings. All this frenzied travel had nothing whatsoever to do with customer service, nor was I pondering America as Service Economy. But it slammed home all by itself. It. What it? That if America has shifted from an economy of making thi … Read More

via Gov 2.0 and Gov 3.0 Thoughts

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